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Customer Service Desk

Frequently Asked Questions

1. Ordering and Becoming a New Customer

2. Availability of Products

3. Canceling or Changing your Order

4. Payment Methods Accepted

5. Order Confirmations / Order Status

Ordering and Becoming a New Customer

Ordering and becoming a new customer is easy. To become a new customer click on the “SIGN UP” link on the top left hand corner of our website. To create your account you will be required to provide your name, email and mailing address.You can shop 24/7 on our website www.thelowex.com. If you like to place an order on our website you can search using the navigation bar or practically browse all web pages.

Once you find the desired product, select the quantity you wish to purchase and add it to the shopping cart by clicking the “BUY NOW” button. To finalize your order click the “PROCEED TO CHECKOUT” button in the shopping cart. If you have not created an account or logged in during this session, you will be asked to either log in or sign up as a new customer.

During the Checkout process, you will need to enter your shipping address, credit card information (via a secure payment process) and confirm your order. You will receive an order number and your order will be ready to ship within 1 business day.

Availability of Products

thelowex.com will assure that all products listed on our site will be available for purchase. In rare cases where an item is out of stock, and you placed an order we will notify you of product availability. If the product is no longer available by the manufacturer we will advise you of comparable substitution or cancellation of your order.

Canceling or Changing your Order

If you have placed an order and need to change it before we ship the order, please contact us immediately. Since we usually ship within 24 hours, time is of the essence. Orders can only be cancelled prior to shipping. Once the order has shipped we cannot cancel it.

Please contact customer service at (305) 969-1669 to speak to a representative during normal business hours, if none available please leave a message with change or cancellation request for your order.Please include your name, order number and phone number. We will notify you if we were able to cancel the order.

Payment Methods Accepted

We accept American Express, Visa, MasterCard, Discover and Paypal. Additionally, we also accept Money Orders and Cashier’s Checks.

If you wish to pay using a Money Order or Cashier’s check, please make it payable to Lordshopping Corp, and mail to 10931 SW 161st PL, Miami Fl 33196. Please contact us via email at customerservice@thelowex.com and or via phone at (786) 881-3720 if using this payment method.

Order Confirmations / Order Status

Instantly after your order is successfully placed, you will receive an email confirmation with your order number. You can log into your account or click on "Order Status" on the top right of every page.

Once your order has shipped we will update your account with the proper tracking information. Your order status will change to “Ordered Shipped.”

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